A path to better decision making

How can employees make better decisions at work?

How can employees make better decisions at work?

According The 2015 Pulse of the Profession on Capturing the Value of Project Management Through Decision Making, decision-making remains a vital part of the workplace environment.

The report found that 79 percent more projects meet original goals and business intent when formal, sound decision-making is implemented in the process. During the process of managing and creating business ventures, their success often lies in their beginning and how plans are carried out.

Projects can fail for a range of reasons, including ineffective communication, poor management and delegation, as well as disengaged employees. Research has shown that disengaged employees often make poor decisions, and contribute unsuccessful opinions or ideas to the overall project. The report found that nearly one half of unsuccessful projects are impacted by this kind of reasoning.

What are some other factors that may be holding leaders and employees back from great decision-making? Continue reading

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American Nurses Association makes strides toward eliminating bullying and workplace violence

Healthcare workers face some of the most frequent safety issues of all industries.

Healthcare workers face some of the most frequent safety issues of all industries.

According to Outpatient Surgery, the American Nurses Association (ANA) has called for a zero tolerance policy for bullying and workplace violence.

The ANA has called for all nurses and healthcare field workers to create a “culture of respect” and implement a zero tolerance policy for bullying or violence.

“Taking this clear and strong position is critical to ensure the safety of patients, nurses and other health care workers,” says ANA President Pamela F. Cipriano, PhD, RN, NEA-BC, FAAN, in a statement. “Enduring physical or verbal abuse must no longer be accepted as part of a nurse’s job.”

A recent survey of close to 4,000 registered nurses found that almost a quarter of respondents had been physically assaulted as work by a patient or a patient’s family. Half of the respondents had been bullied by a peer or someone of a higher authority as well.

The policy is also asking employees to report incidents of violence, hold educational programs to learn procedures, create a sense of “situational awareness” and develop a comprehensive violence prevention program. Continue reading

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Positivity is key for leadership positions

A positive mindset can go a long way in a management leadership position.

A positive mindset can go a long way in a management leadership position.

What makes a great leader? There are many traits a great leader can and should possess, but which is the most important? The answer will vary greatly depending on who is asked and in what context, but recent research is pointing to an idea many have believed all along: positivity.

The work week can be grueling at times, but with the right attitude and leadership on your side, the day doesn’t have to end badly.  Continue reading

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New Courses Released This September

September was a busy month for the Mastery Training Content Network, as we published over 20 new titles on our courseware platform. We also continued to update some existing courses to our newest version of the platform. As part of this update some courses have additionally been updated with closed captioning; we now offer 65 titles with closed captioning.

Some of our new titles released this month feature video produced by the Chemical Safety Board. These titles include:

chemical safety board trainingBehind the Curve
Half an Hour to Tragedy: Propane Explosion in Ghent
Fatal Exposure: Tragedy at DuPont
Deadly Contract: Explosion During Disposal of Fireworks
Blast Wave in Danvers: Solvent-Vapor Explodes at Boston-Area Ink Plant

Additionally, we released a series of training courses on Windows 8.1, a series on Microsoft Word 2013, and several courses to help users get started with PowerPoint, Access and Outlook. Here are all the new titles for computer skills:

Windows 8.1: Getting to Know PCs and the Windows 8.1 User Interface
Windows 8.1: Using Windows Store Apps and Navigation Features
Windows 8.1: Working with Desktop Applications
Windows 8.1: Using Internet Explorer 11
Windows 8.1: Customizing the Windows 8.1 Environment
Windows 8.1: Using Windows 8.1 Security Features
windows 8.1 trainingWindows 8.1: Other Windows 8.1 Features

Microsoft Word 2013: Getting Started with Word 2013
Microsoft Word 2013: Editing a Document
Microsoft Word 2013: Formatting Text and Paragraphs
Microsoft Word 2013: Adding Tables
Microsoft Word 2013: Managing Lists
Microsoft Word 2013: Controlling Page Appearance
Microsoft Word 2013: Inserting Graphic Objects
Microsoft Word 2013: Proofing a Document
Microsoft Word 2013: Customizing the Word Environment

outlook 2013 trainingMicrosoft PowerPoint 2013: Getting Started with PowerPoint 2013
Microsoft Access 2013: Getting Started with Access
Microsoft Outlook 2013: Getting Started with Outlook 2013


Come back for more updates, as we continue to release new courses monthly! Visit MasteryTCN.com for more info!

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The importance of interpersonal skills

Interpersonal skills are a crucial piece of communication in a business.

Interpersonal skills are a crucial piece of communication in a business.

As human interaction wanes due to the excessive use of social media, changing job role expectations and more automated processes, interpersonal skills are at risk of extinction, but remain as crucial as ever.

The more time workers spend behind screens communicating with other workers and customers, the more they lose the ability to interact on a face-to-face level, according to Geoff Colvin, author of “Humans Are Underrated”.

Although it may seem as if interpersonal skills are being lost in the shuffle of this automated change, this could not be further from the truth. Communication skills in a business remain one of the most important parts of its success. Continue reading

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