Trust is one of the most important parts of a successful business, maybe even the most important in terms of productivity, revenue and customer satisfaction.
According to research conducted by University of British Columbia professor John Helliwell, employees are happiest when they work with people they feel as if they can trust.
Research conducted by Dennis and Michelle Reina of the Reina Trust Building Institute echoes this belief that trust “is the critical ingredient and trustworthiness is the descriptive word that helps to define authentic leadership. Without trust, employees have little interest in being creative, taking risks and collaborating.”
How can management and leadership build trust? Keep these five tips in mind when it comes to enhancing trust at employee, leadership and corporate levels: Continue reading