Communication Training for Employees: Reach all Departments

Employees listen to one another.

What does communication mean for employees in varied roles?

The ability to communicate clearly is the archetypal “soft skill” for your employees. In contrast to understanding how to perform a specific process or use a piece of technology, communication is all about empathy, emotional intelligence and the ability to put thoughts into words clearly.

It’s natural to assume that only a certain subset of employees need good communication skills, such as customer service personnel, frontline retail workers or hospitality clerks. While these individuals do need to know how to communicate, so do the other members of your team.  Continue reading

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Identify and Resolve Types of Conflict in the Workplace

When your employees come into conflict, what is really going on? Are they debating the best way to proceed with a project, in a way that could lead to a more productive outcome? Or is one worker being needlessly disrespectful and counterproductive?

Conflict resolution training can help prevent disruptions.

Conflict resolution training can help prevent disruptions.

Teaching management personnel — and employees in general — how to recognize different types of workplace conflict is important for the smooth functioning of the business as a whole. While some disagreements can be reframed as part of the collaboration process, others must be dealt with quickly for the sake of team and individual morale.
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Help Your Employees Thrive with Stress Management Training

There’s never a bad time to consider how stress is affecting your employees — and what you can do about it.

While the traumas of the COVID-19 global pandemic highlighted the strain people are under, the serious impact of work stress extends back for years, and it won’t go away due to offices reopening. Your company can tackle this issue directly to show your employees you care about them, and to reap the productivity rewards that come with stress relief.

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Help Employees Follow HACCP Food Safety Practices with Training

How safe are the items you produce? When your industry is food, this question must be on your mind from the very beginning, and has to remain a priority for as long as your business operates.

No matter what part of the food and beverage retail supply chain your company occupies, food safety is a matter of urgent importance. From regulatory compliance to consumer trust, numerous parts of your business success depend on your ability to produce high-quality products untouched by contaminants.

Among the systems designed to enforce food safety, Hazard Analysis Critical Control Point (HACCP) methods stand out, due to the fact that the Food and Drug Administration (FDA) has put its official weight behind promoting them.

Getting in line with HACCP principles is not the only activity required to comply with all relevant regulations, but the concepts described therein represent a strong approach to secure, responsible food manufacturing. But what does it take to make a HACCP food safety program work in your organization?

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How to Improve Yourself When You Have Excess Downtime

This is a post originally shared by our partner, The Jeff Havens Company, on jeffhavens.com here.

The pandemic has brought a grand reckoning to almost every element of our lives, but the one I’d like to focus on here is how it has forced us to figure out what to do when we might feel there is nothing to do.  In fact, if you can ignore for a moment the various medical and economic catastrophes the coronavirus has brought us, there was a window of time during the beginning of all this where everyone I knew who had not been personally affected by illness or loss of work was weirdly enjoying themselves.  Children were home for dinner every night, there was suddenly plenty of time for gardening and home improvements and other projects that had been pushed off by the demands of normal life, and my neighborhood suddenly looked like we were living in the 1980s – families outside, riding bicycles and driving remote control cars and (brace yourself) playing in the yard!

Over time, though, that changed.  The novelty of yardwork and idle evenings reading another book started to fade, and even my friends’ teenagers got sick of playing video games all the time.  In a weird way, it very much mirrored what happens to a lot of us when we retire – the first few weeks or months are novel and great, and then the itch to “do something” starts to grow.

But what to do?

This is a not an idle problem.  Filling our lives with meaningful interactions and activities is directly related to how happy and fulfilled we are.  So if you’re struggling to figure out what to do when most of your normal things have been disrupted or taken away from you, here are a few ideas.

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