Emotional intelligence isn’t as vague a concept as its name implies, and it can and should be taught through workplace training.
Emotional intelligence may have direct benefits to overall company success.
When considering which subjects to feature in employee education and training programs, emotional intelligence may not be high on your priority list. After all, the term “emotional intelligence” is vague. Furthermore, the communication abilities that are considered part of emotional intelligence are sometimes assumed to be innate characteristics. Either people have the naturally ability to deal with others or they don’t, or so the thinking goes.
With that said, overlooking emotional intelligence training may be a critical mistake. The soft skills associated with communication, interaction and teamwork can indeed be taught as part of a training program, and employees who have had these lessons may use what they’ve learned to excel in their roles. Continue reading
What does it take to create a comprehensive and helpful workplace harassment prevention policy?
How should companies develop harassment prevention approaches that work?
No matter where your organization is located, you must put frameworks in place to prevent sexual harassment and any other kind of inappropriate workplace behavior. The legal requirements governing and guiding these programs will differ from one state to another — for example, New York, California, Maine, Delaware and Connecticut have all passed specific laws shaping company harassment policies — but they are necessary everywhere.
When you treat an anti-harassment initiative as an afterthought, hassle or distraction, you are limiting its ability to help your employees and company as a whole. You can and should invest in top-quality materials, as well as a deliberate and considered strategy. Rather than a simple legal requirement, anti-harassment efforts can be a critical part of overall workplace culture. Continue reading
How important is it for employees to have creative and innovative thinking abilities, and how can companies use training to encourage these competencies?
Creativity can boost a company’s overall effectiveness.
For managers focused on day-to-day productivity above all else, creativity, inspiration and innovation among employees may seem more “nice to have” than “need to have.” Recent years, however, have brought a change in thinking about what types of skills make workplaces functional and generate value. As creativity’s stock in the business world rises, you may be wondering how to encourage and sharpen innovative thinking among your employees. Fortunately, training material development has kept up with the times, and there are courses available to sharpen your team’s creative prowess. Continue reading
Customer care has never been more integral to a maintaining company’s image, and the best practices of service can be imparted through training.
Do companies today have what it takes to impress their customers?
Today’s business climate is heavily weighted in favor of companies that can deliver masterful customer service. Across industries, organizations of all kinds are reachable through a wide range of channels and at great distances thanks to the fully mainstream nature of online shopping. This easy access to companies means a dissatisfied customer can quickly and easily switch brands, turning one unsatisfactory interaction into a lost opportunity for repeat business.
Furthermore, the same online channels giving audiences access to a huge variety of companies have also allowed users to voice their displeasure to a global audience. One customer complaint can quickly become a public relations problem for a business, a greatly amplified version of negative word of mouth. Continue reading
Electrical hazards are common and severe risk factors in workplaces of all kinds. Protecting employees requires the creation of comprehensive safety programs.
What do your employees need to know about electrical safety?
Electricity is one of the major workplace hazards present in just about any professional environment. When electrical equipment is a major component of your company’s work, safety precautions take on serious importance. In terms of both regulatory compliance and simple accident minimization, your organization should have a fully developed set of precautions in place.
Such a comprehensive electrical safety program should cover every element of preparedness, from putting environmental features into place to training employees on all aspects of their personal safety. When workers who might encounter electrical risks are skilled at recognizing hazards, performing tasks safely and using the correct equipment, the likelihood of suffering a damaging workplace accident can decrease significantly. Continue reading