Improve Your Team’s Essential Skills with Customer Service Training

woman smiling while wearing a phone headsetHow do you keep your company’s audience loyal and engaged over time? This is an extremely important question to answer because no matter your industry, the key to financial security is holding onto your consumer base for the long haul.

Today, the crux of long-term customer loyalty comes down to the experience of dealing with your business. Whether customers are reaching out on social media, calling on the phone, navigating your website or dealing with any other touchpoint, they are building their overall impressions of your brand.

To keep customer opinion strong and engagement high, you should make sure your employee education programs include a healthy dose of customer service training. Everyone who has a customer-facing role is eligible for this type of training, and today that encompasses a relatively wide selection of employees. From customer care representatives in call centers to social media managers, salespeople and many other team members, there are plenty of people who can benefit from stronger service skills.

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Getting Maximum Value from Employee Onboarding Training

woman on laptopWhile ongoing training is an important concept — a way to keep your employees learning and improving for years to come — the moment of hire is the most critical time to reach workers with instructional content. There are several kinds of training available for your new employees, with each type having its own important role to play in welcoming these workers to your organization. Creating the right mixture of training from the start will help the relationship between company and employee start off in the right way. Continue reading

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How to Reduce Training Cost for Your Business

keyboard with a course buttonIt’s natural to look for opportunities to save your company money — especially in tumultuous times, budget relief is always welcome. But when considering making these cuts in training, it pays to be careful. 

Simply deciding to reduce the amount of training you offer isn’t a feasible solution. The benefits you’d be losing, from improved day-to-day performance to better morale, would offset the savings. Instead, your best move is to be strategic about saving money, keeping the same number of courses, or even increasing your range of offerings, but changing the way lessons are delivered. Continue reading

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Ready for the NFPA 70E Standard 2021 Update?

woman working on electrical equipmentElectrical safety in the workplace is an essential priority for workplaces of all kinds. If your workplace involves heavy equipment, it’s especially important to combine well-maintained assets with effective and comprehensive employee training. Continue reading

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How to Determine the Most Effective Training for Business Objectives

Employee training and development can be the most impactful option available when you’re seeking to get your business on track, and to make the whole organization more effective at pursuing its goals and objectives. The people who make up your company, on all teams and at all levels, are the ones whose individual skills bring you closer to your business objectives. The key to making this connection is to pick the right training programs and align learning goals with overall goals. Continue reading

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