As a consumer we often feel as though customer service associates are not listening or simply do not care about our concerns. Now let’s try a little role reversal, you are the customer service associate, how are you meeting the needs of your customers? The training program Customer Service: Understanding the Customer’s View reminds you to view service from your customer’s perspective.
Another training program to help remind customer service professionals of the importance of empathy and focus is Telephone Customer Service: Avoiding Monster Mistakes. The two programs offer useful content across many service platforms, from working in a fast food restaurant to an office setting.