Government employees usually work under the pressure of a lot of rules and procedures. Since the rules and procedures cannot be avoided it is best to stay on top your training so you can produce the best results for the people you serve. The training for Strategic Planning and the Government Performance and Results Act (GPRA) is one way to be sure you are trained to create a strategic plan and annual performance standards that meet GPRA requirements.
Another area the government, and really any industry can benefit from, is teamwork. It is so easy to fall into the mindset of “that’s not my job” or “my department doesn’t handle that” when really everyone is on the same team. The training Applying Customer Service Skills Internally, Government Version gets everyone back on track with a reminder of the benefits of working together. Once you’ve refreshed your internal customer service skills it’s time to check out Team Building: Understanding Team Member Styles, Government Version so you can learn to recognize the strengths of others.