Questioning Techniques to Enhance Customer Service

Knowing proper questioning techniques is essential in customer service to completely understand a customer’s situation. The training course, “How To Improve Your Questioning Skills,” relays these essential techniques in ensuring customer satisfaction.


The Seven Methods:

  1. Open-ended questions
  2. Closed-ended questions
  3. Probing questions
  4. Echo questions
  5. Leading questions
  6. The “And” technique
  7. Interpreting Disguised Responses

Asking questions demonstrates to the customer you are recognizing their unique needs and shows  you are interested in their well-being.  Make sure you are empathetic to customer’s needs and mindful that they are expecting you to help correct issues or questions regarding your organization.

This entry was posted in Business Skills Training, Communication, Workplace Training and tagged , , . Bookmark the permalink.

2 Responses to Questioning Techniques to Enhance Customer Service

  1. Pingback: Top 5 Most Popular Posts on Customer Service | News from Mastery TCN

  2. Pingback: Questioning - 9 Common Customer Service Interview Questions | The Muse

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