The Telephone Doctor customer service training series is now available on our 3rd generation, mobile-friendly, Video On Demand platform. These courses offer a wide variety of comprehensive, and easy-to-apply, customer service training. These Video On Demand courses feature Nancy Friedman’s expertise, as well as narrative examples to help demonstrate best customer service practices.
These courses include:
- Questioning Techniques: 7 Methods to Obtain Better Information and Solve Problems
- Six Cardinal Rules of Customer Service
- That’s Just Rude! Exploring the Rudeness Matrix
- Maintaining Customer Relationships
- The Seven Keys to A Positive Mental Attitude
- Business Friendly Customer Service
- Six Steps to Service Recovery: Fix the Problem, Manage Their Feelings
- Listening Skills: 6 Steps to Becoming a Better Listener
- From Curt to Courteous: Mastering the 7 Touch Points of Communication
- Five Forbidden Phrases
- How to Deal With the Foreign Accent
- How to Handle the Irate Customer: 4-Point Plan for Calming Angry Customers
- Influencing the Interaction: 6 Practices for a More Satisfying Customer Experience
Stay tuned for continued updates from Mastery!