Even though we communicate on a daily basis, we aren’t always as successful as you may think. When difficult communication situations arise, we need to remember to not get carried away with frustration, but learn to focus on the goal of listening to each other and gaining understanding.
There are many options of ways to communicate; negotiation, conversation, discussion, deliberation, debate, presentation, and dialogue. For many communication issues, a good way to help work through an issue is to use dialogue. The purpose of dialogue is to build understanding, trust, and respect. Through courses recently released by Mastery, we are taught six basic rules for effective dialogue:
- Suspend judgment
- Suspend decision-making
- Suspend status differences
- Listen for understanding – show you care
- Look for common ground
- Uncover hidden assumptions
Often times we don’t think how we’re going to communicate, we just naturally do it, and sometimes the outcomes are not what we meant for them to be. The new course titles from Quality Media Resources (QMR) help to distinguish types of situations where, though it may be difficult, dialogue helps to alleviate the issues and communication barriers. These titles include:
- Dialogue: Now You’re Talking! Communicating in a Diverse World
- Dialogue: Now You’re Talking! Dialogue for Cultural Understanding
- Dialogue: Now You’re Talking! Dialogue Between Genders
- Dialogue: Now You’re Talking! Dialogue Among Generations
How do you overcome communication barriers in your organization?
Visit mastery.com for more information.