Improving communication skills with diversity in mind

As the number of companies embracing diversity and inclusion rise yearly, topics such as these continues to dominate boardrooms. Many intense situations and conversations can result in productive and unproductive conversations.

diversityIntense commentary or conversations involving ethnicity, generational takeover and sexual orientation can present an uncomfortable environment for all parties involved. Intense situations like these can arise from something said that is taken out of context, even if the intent was not to cause confusion, hurt feelings or conflict within the workplace.

Diversity thought leader, Dr.Roosevelt Thomas stated, “Dialogue should be conversation with a purpose.”  Controlled conversations can bring about great results and lasting relationships between coworkers. Identifying how one is feeling during an event can reduce a person’s emotions and make it easier for them to manage the situation and atmosphere. Training your employees on inclusion will also make it easier for them to have more productive conversations with their co-workers.

Going into 2015, Mastery Technologies wants to help your employees dominate the art of inclusion. In Mastery’s newly released course, Gateways to Inclusion  trainees learn how to create better relationships, gain more understanding, and decrease tension within the workplace. The course also teaches employees the importance of setting productive goals, assessing the intent of a conversation with caution and the importance of communicating in a demeanor conducive of both parties resulting in respect.

For a complete list of diversity courses, visit www.mastery.com.

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