Author Archives: Rachel L.

Create a Better Workplace by Understanding Emotional Intelligence

There are two categories of skills in the workplace — hard, technical abilities and soft skills that deal with employees’ self-knowledge and interactions. Emotional intelligence falls into the latter category, and that means some leaders might underestimate it. After all, … Continue reading

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Questioning Techniques to Enhance Customer Service

How Questioning Techniques Enhance Customer Service While being a customer representative is all about answering questions, the best performers in this field are also adept at asking questions. When people call your business seeking information or help with their problems, … Continue reading

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Substance Abuse in the Workplace: What to Look For, How to Stop It

Employee problems with alcohol abuse, as well as the misuse of prescription drugs and illicit drugs, can be devastating on personal and professional levels. Unfortunately, these issues are fairly common. Not only is substance abuse an ongoing issue, it can … Continue reading

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Bystander Intervention: A Harassment Prevention Skill for Your Employees

While companies of all kinds have sexual harassment and sexual violence prevention policies on the books, and they’re required by law to provide a safe work environment, widespread problems are still present. It’s worth asking what more you could be … Continue reading

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Communication Training for Employees: Reach all Departments

The ability to communicate clearly is the archetypal “soft skill” for your employees. In contrast to understanding how to perform a specific process or use a piece of technology, communication is all about empathy, emotional intelligence and the ability to … Continue reading

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