Category Archives: Business Skills Training

Create a Better Workplace by Understanding Emotional Intelligence

There are two categories of skills in the workplace — hard, technical abilities and soft skills that deal with employees’ self-knowledge and interactions. Emotional intelligence falls into the latter category, and that means some leaders might underestimate it. After all, … Continue reading

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Questioning Techniques to Enhance Customer Service

How Questioning Techniques Enhance Customer Service While being a customer representative is all about answering questions, the best performers in this field are also adept at asking questions. When people call your business seeking information or help with their problems, … Continue reading

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Improve Sales Team Performance with Targeted Microlearning

Using employee training to boost the most consequential areas of your business is an eternally relevant strategy, and it can be easier to get started than you may assume. Rather than committing to long seminars or classes, you can use … Continue reading

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Teach Your Employees the Best Practices for Leading a Remote Team

Is leadership an innate ability or can it be taught? Fortunately for businesses of all kinds, leaders’ skills can indeed be improved through training. By investing in courses that impart so-called soft skills around communication, collaboration and empathy, you can … Continue reading

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Improve Your Team’s Essential Skills with Customer Service Training

How do you keep your company’s audience loyal and engaged over time? This is an extremely important question to answer because no matter your industry, the key to financial security is holding onto your consumer base for the long haul. … Continue reading

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