Category Archives: Communication

Questioning Techniques to Enhance Customer Service

How Questioning Techniques Enhance Customer Service While being a customer representative is all about answering questions, the best performers in this field are also adept at asking questions. When people call your business seeking information or help with their problems, … Continue reading

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Why is Soft Skills Training for Employees Important?

Training your employees is the clearest and most direct way to impart new skills and help them master important competencies. Even with workforces more heavily remote than ever before, employee education programs are a compelling way to build your team’s … Continue reading

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Are you an exceptional leader?

Growing up, everyone wanted to be a leader. Let’s reflect, think back to when you were in elementary school. Everyone wanted to be the leader of the line, to lead your class out to lunch, recess or even art class. … Continue reading

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5 ways to be a better people person

Sometimes working with the public can make it hard to be a “good” people person. If this is you today, don’t sweat it. Remember these five tips when you’re interacting with coworkers and customers for optimal support and friendliness. 1. … Continue reading

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Training Trends Across Generations

When it comes to providing training, companies are paying more and more attention to the trends set by its employees. From catering to an employee’s age to taking the latest technology into consideration, all of these play a key factor … Continue reading

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