Tag Archives: customer service skills

5 tips for better customer service

Customer service is a crucial part of the business model. Great customer service creates a loyal client base that can expand both your revenue and your business as a whole. According to recent Forbes statistics, the industries with the worst … Continue reading

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Employee Picks: Rachel’s Top 5

Productivity is key to being successful within the workplace. Mastery’s Communication Coordinator, Rachel Custer shares with us her favorite Mastery courses that have helped her remain productive on the job: Microsoft Word 2010: Automating the Mail Merge Rachel says that … Continue reading

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Customer Service Training for Supervisors and Employees

Good customer service is often difficult for an organization to maintain.  Many workplaces forget to address that customer service isn’t only the employee’s responsibility but the supervisor’s as well. Through the course “Customer Service: So Help Me, Supervisor Edition,” we … Continue reading

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Telephone Doctor VODs Now Mobile-Friendly Courses

The Telephone Doctor customer service training series is now available on our 3rd generation, mobile-friendly, Video On Demand platform.  These courses offer a wide variety of comprehensive, and easy-to-apply, customer service training. These Video On Demand courses feature Nancy Friedman’s … Continue reading

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Customer Service Training You Can Take On Any Mobile Device

More and more updated, as well as, newly-released courses are continually being added to be compatible for our new, mobile-friendly, VOD platform.  Here are two more updated courses on customer service from the Telephone Doctor.   “Essential Elements of Internal … Continue reading

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