Tag Archives: customer service training

The positive impact of customer service training

What role does customer service training play in ensuring a company’s ongoing success? Customer service is a universal aspect of good business practice. That doesn’t mean companies are uniformly good at this skill, however. Not only is service an important element of operations, … Continue reading

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Guest Blog – 8 Tips for Effective Email Communication

Today we have a guest post from Nancy Friedman, The Telephone Doctor. Nancy Friedman has led ServiceSkills.com and Telephone Doctor® to help over 30,000 organizations improve the Customer Satisfaction Scores (CSat). There are a number of training programs produced by … Continue reading

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Top 5 Most Popular Posts on Customer Service

Customer service was a hot topic last year, our most read post overall was “Questioning Techniques to Enhance Customer Service.” Customer service is a vital component of your organization’s success. Customer service reps are the voice of your company – … Continue reading

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5 tips for better customer service

Customer service is a crucial part of the business model. Great customer service creates a loyal client base that can expand both your revenue and your business as a whole. According to recent Forbes statistics, the industries with the worst … Continue reading

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4 tips for handling dissatisfied customers

Working with an extremely upset or irate customer can be a difficult situation to handle. Although it may seem easy to throw in the towel, or transfer the call to another employee, there are ways to manage both your time … Continue reading

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