Tag Archives: customer service

Customer service and sales are converging

When functions such as customer service and sales are out of sync, it’s hard to impress consumers or create lasting client relationships. Companies that exist with every function in a distinct silo are at a disadvantage today. If the sales and … Continue reading

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B2B sales strategies rely on new best practices

Making the big sale is an eternal B2B goal, but methods have changed in recent years. Making the big sale in a business-to-business context has changed in some significant ways and stayed the same in others. While there exists a plethora … Continue reading

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Top 5 Most Popular Posts on Customer Service

Customer service was a hot topic last year, our most read post overall was “Questioning Techniques to Enhance Customer Service.” Customer service is a vital component of your organization’s success. Customer service reps are the voice of your company – … Continue reading

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Customers expect fast, efficient service every time

What do customers really want during their experience in your business? According to a recent survey conducted by Verint Systems, in partnership with analyst and consultancy firm Ovum, customers are demanding a new kind of experience, one that caters to their own … Continue reading

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6 telephone skills you need to remember

Business phone calls are a critical part of maintaining both the best customer and employee relationships possible. Customer service phone representatives must be able to be personal, understanding and maintain professionalism in high stress situations. As the voice of your … Continue reading

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