Tag Archives: customer service

The positive impact of customer service training

What role does customer service training play in ensuring a company’s ongoing success? Customer service is a universal aspect of good business practice. That doesn’t mean companies are uniformly good at this skill, however. Not only is service an important element of operations, … Continue reading

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Customer service and sales are converging

When functions such as customer service and sales are out of sync, it’s hard to impress consumers or create lasting client relationships. Companies that exist with every function in a distinct silo are at a disadvantage today. If the sales and … Continue reading

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B2B sales strategies rely on new best practices

Making the big sale is an eternal B2B goal, but methods have changed in recent years. Making the big sale in a business-to-business context has changed in some significant ways and stayed the same in others. While there exists a plethora … Continue reading

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Top 5 Most Popular Posts on Customer Service

Customer service was a hot topic last year, our most read post overall was “Questioning Techniques to Enhance Customer Service.” Customer service is a vital component of your organization’s success. Customer service reps are the voice of your company – … Continue reading

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Customers expect fast, efficient service every time

What do customers really want during their experience in your business? According to a recent survey conducted by Verint Systems, in partnership with analyst and consultancy firm Ovum, customers are demanding a new kind of experience, one that caters to their own … Continue reading

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