Tag Archives: great customer service

Top 5 Most Popular Posts on Customer Service

Customer service was a hot topic last year, our most read post overall was “Questioning Techniques to Enhance Customer Service.” Customer service is a vital component of your organization’s success. Customer service reps are the voice of your company – … Continue reading

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5 tips for better customer service

Customer service is a crucial part of the business model. Great customer service creates a loyal client base that can expand both your revenue and your business as a whole. According to recent Forbes statistics, the industries with the worst … Continue reading

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4 tips for handling dissatisfied customers

Working with an extremely upset or irate customer can be a difficult situation to handle. Although it may seem easy to throw in the towel, or transfer the call to another employee, there are ways to manage both your time … Continue reading

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Customer Service Training for Supervisors and Employees

Good customer service is often difficult for an organization to maintain.  Many workplaces forget to address that customer service isn’t only the employee’s responsibility but the supervisor’s as well. Through the course “Customer Service: So Help Me, Supervisor Edition,” we … Continue reading

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Telephone Doctor VODs Now Mobile-Friendly Courses

The Telephone Doctor customer service training series is now available on our 3rd generation, mobile-friendly, Video On Demand platform.  These courses offer a wide variety of comprehensive, and easy-to-apply, customer service training. These Video On Demand courses feature Nancy Friedman’s … Continue reading

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